1. Introduction
Springer Insurance, also known as The Springer Agency ("Springer," "we," "us," or "our"), is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, protect, and retain information when you visit www.thespringeragency.com, request a quote, communicate with us, or obtain insurance products or services through our agency.
Because we provide insurance-related products and services, some information we handle may be considered nonpublic personal information under federal and state financial privacy rules, including the Gramm-Leach-Bliley Act ("GLBA") and related insurance privacy requirements. This policy is intended to work with any carrier-specific privacy notices or other notices you may receive.
2. Information We Collect
Information you provide to us
- Name, mailing address, email address, phone number, and communication preferences
- Date of birth, household information, drivers, property details, vehicle details, business details, or other risk information needed for insurance quoting or service
- Driver's license or identification information when required for insurance purposes
- Policy, quote, claim, billing, payment, or service request information
- Information you submit through website forms, email, phone calls, text messages, chat, uploads, or other communication channels
Information from other sources
- Insurance carriers, underwriting partners, claims administrators, premium finance companies, and other insurance-service providers
- Consumer reporting agencies, motor vehicle reports, loss-history databases, property data providers, public records, and similar sources when permitted by law
- Referral sources, business partners, or other people you authorize to communicate with us
Website and technical information
- IP address, browser type, device information, operating system, pages visited, referring URLs, and general usage data
- Cookies, pixels, analytics tools, and similar technologies used to operate and improve the website
3. How We Use Information
- Provide, quote, issue, bind, renew, service, or modify insurance policies
- Communicate about quotes, coverage, renewals, billing, claims, appointments, and customer service
- Evaluate risk, verify information, process payments, and respond to requests
- Send email, phone, mail, or SMS communications you request or consent to receive
- Improve our website, customer experience, internal processes, training, and business operations
- Detect fraud, protect security, prevent unauthorized access, and comply with legal, regulatory, and insurance-industry requirements
4. How We Share Information
We may disclose information only as reasonably necessary for insurance, business, legal, or security purposes, including to:
- Insurance carriers, brokers, underwriting partners, reinsurers, and rating or quoting platforms
- Claims administrators, adjusters, appraisers, repair partners, premium finance companies, payment processors, and customer-service providers
- Technology, hosting, analytics, email, text messaging, data storage, cybersecurity, and operational vendors
- Government agencies, regulators, courts, law enforcement, or other parties when required or permitted by law
- Successor organizations in connection with a merger, acquisition, reorganization, or transfer of business assets, subject to applicable law
We do not sell personal information for money. We also do not sell, rent, or share SMS opt-in data or mobile phone numbers with third parties for their own marketing purposes.
5. SMS/Text Messaging
If you provide a mobile number and consent to text messaging, Springer Insurance may send SMS or MMS messages related to quotes, policies, claims, appointments, service, billing, or other insurance-related matters.
- Message frequency may vary.
- Message and data rates may apply.
- Consent is not required as a condition of purchase.
- You may opt out at any time by replying STOP.
- For help, reply HELP or contact us directly.
SMS support: privacy@springeremail.com or (804) 739-9500.
6. Cookies, Analytics, and Online Advertising
We use cookies and similar technologies to operate our website, remember preferences, understand site usage, measure performance, and improve our services. Some third-party tools may collect information about your browser or device when you use our site.
You can manage cookies through your browser settings. Blocking cookies may affect website functionality. We do not currently respond to all browser "Do Not Track" signals because there is no uniform industry standard for them.
7. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction. No website, email system, or electronic storage method is completely secure, so we cannot guarantee absolute security.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide insurance services, maintain business records, comply with legal and regulatory obligations, resolve disputes, prevent fraud, and enforce agreements. Insurance records may need to be retained for extended periods because of policy, claim, audit, and regulatory requirements.
9. Your Privacy Choices and Rights
Depending on where you live and the type of information involved, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to opt out of certain processing or sharing activities where applicable law provides that right.
Some insurance, financial, fraud-prevention, claims, legal, or regulatory records may be exempt from deletion or other requests. If we cannot fulfill a request, we will explain why when required by law.
To make a privacy request, contact us using the details below. We may need to verify your identity before responding.
10. Children's Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through this website. Insurance applications may include household or driver information when provided by a parent, guardian, policyholder, or authorized applicant for legitimate insurance purposes.
11. Third-Party Websites and Carrier Notices
Our website may link to third-party websites, insurance carriers, customer portals, claims services, payment processors, social media platforms, or educational resources. Those websites have their own privacy practices, and we are not responsible for their content or privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective or last-updated date. Your continued use of our website or services after changes are posted means the updated policy applies going forward.
13. Contact Us
Springer Insurance / The Springer Agency
Website: https://www.thespringeragency.com
Privacy Email: privacy@springeremail.com
General Email: webmail@springeremail.com
Phone: (804) 739-9500
Office: 5925 Harbour Park Dr, Midlothian, VA 23112
Serving clients in Virginia, Texas, North Carolina, and other states where authorized.
