Client Feedback

Over the years we have found ourselves in need of the services of Nationwide. Every time they have surprised us with how helpful they were and how quickly they responded. Last week was exceptional though. We drove to New York and a repair previously paid for was not done correctly and we got stuck in the worst part of town. They were in constant contact the services with us making sure that they had the correct paperwork so that once the repairs were complete and we were back home they had everything they needed. Monday morning early they filed the claim so that we could get reimbursed as quickly as possible. They obviously had been in contact with the people who did the first repair because we got a nasty call from them. I have never spoken to anyone there who wasn’t all about helping. Every phone call has been a pleasant, satisfactory experience. That was not the case with previous insurers- not even close. No matter what the question or problem they were on it. They advertise “Nationwide in on your side” and I am here to tell you – this is TRUTH in advertising. To everyone who works there, THANK YOU for all your help over the years.

Very knowledgeable. Very professional. Very caring.

For all your insurance needs go see Peggy Claytor in Keysville one of the nicest people you ever wanna meet and always very helpful

Very helpful and outstanding response

Priscilla Thomas did a fantastic job! They were able to handle any changes that i needed and was always a phone call away. Great Job Springer Agency.

I love my auto/renters insurance. Peggy Claytor at the Keysville, VA location has always been so helpful and a pleasure to work with. Shes very thorough, gives me all the information I need and answers all my questions. I highly recommend going to see her. She has saved me SO MUCH MONEY on my insurance.

I have been with the Springer agency for years. They've always been very helpful and great rates too

Lesley F is an amazing claims specialist! With years of insurance expertise, she is the perfect person to assist clients in navigating an insurance claim!

Sweet nice people help u with all your questions and concerns helps switch insurers on vehicle without the hassle

Every time I call with a questions Leslie and/or Peggy are quick to get it figured out!

We are new to Texas. Josh was extremely knowledgeable and professional in helping us set up our auto plans and homeowners insurance and explain the difference in Texas requirements vs Colorado's. He was also a great help in advising us on getting Texas driver licenses and license plates for our cars.

Was with the springer agency for a few years and loved them. Marissa was the best rep I've ever dealt with, she found us amazig deals and was wonderful to work with. She Made my experience as nice as it could be while I was with the company.

Ms. Thomas is my agent and I'm so glad we met! She's attentive to my needs. Even recommended I bundle all my insurances to get as much discount as I could. Unfortunately the quotes were higher due to my claim history but she didn't give up. When I call she answers and if she's assisting someone she always call back. It seems she works alone in the south hill office so I do recommend getting another agent in with her.. I've recommended everyone I know in the area to at least get a quote with her to see if they can save some money too.!! Keep up the great work!

What a great experience! Top notch professional service. Just what you want when you need them

Marissa does a fantastic job finding me the right coverage and insurance company at a very competitive price every time my insurance renews. The staffs are always ready to help, find the best way for you to cover your car, or property, and treat their clients with respect and reliability. Very happy with her as my agent!!

They have the best customer service!! Any time I need a quote, update or paper work they are quick to get me what I need! They even recently enrolled me in smart miles helping me save even more money!! Mary is the best!

Peggy Claytor at the Springer agency in Keysville Virginia has been the most helpful with all of our insurance needs I highly recommend if you need anyting to contact her and you would not be dissatisfied thanks again Peggy

I love my agency! Love the staff! Best out of any insurance company ive had!

Good Evening,

I just wanted to take a moment and let you know about the impeccable service I received from Priscilla Thomas.

She sent me so much information and helped me navigate to find the best insurance for my needs. I canceled my insurance with Nationwide, due to the high cost, and needed assistance finding a new company. Priscilla helped me compare prices and find a great replacement. In addition, every single time I sent her an email with a question, she replied so quickly in a very helpful, nice way.

I’m so impressed with her customer service and wanted to let you know.

Peggy and her crew always take care of you well, with a personal touch. Great service, and always very helpful!

The customer service is top-notch. I always get prompt responses and any concerns are addressed quickly.

The town had a Halloween parade and we stopped over to enter a contest! Out of the entries our beautiful daughter won a haunted gingerbread house. She was so excited and everyone of the staff members were so nice and thoughtful. We thank them for putting a smile on our strawberries ? face! Great company! …

I have had the greatest customer service. Any time I call they help me right away and I feel confident they will give me the answers I am looking for.

Awesome group of people. Very professional and easy to work with. They helped me realize how much I was overpaying for insurance and actually hooked me up with better coverage than I had for less!

Very friendly and helpful. Have used them before; would recommend highly.

Peggy is a wonderful person who cares about each customers. She gives remarkable service.

Lesley has been so helpful when I have questions about insurance needs. I always feel welcome and valued as a client. You can't go wrong with the Springer Agency.

The best car insurance ever

Peggy Claytor is always so helpful and has a very welcoming personality.

Thank you Ms Priscilla Thomas for all your hard and dedicated work and for helping me at my time of need. For pointing me in the right direction on what was the best insurance that was gonna work for me and my family. Whenever I needed she always a call away. Thank you again Ms Thomas I Appreciate you.

I would like to inform you of the outstanding performance of Peggy! My husband and I recently moved into the area and are receiving stellar service. It is obvious that Peggy enjoys her job and is genuinely interested in assisting her clients.

She demonstrates patience, shows personal concern, and willingly shares valuable information which helps her clients to make good decisions. It is employees like Peggy that make your business a success! It is a pleasure doing business with The Springer Insurance Company.

Been with them a long time.

Priscilla Thomas has been extremely helpful to me with all insurance inquiries. She can help with just about everything that is insurance related and I truly appreciate the time and patience she's had with me.

Over the last year, I needed several different insurance policies and found The Springer Agency to be the best all-around. Excellent customer service and pricing. Shannon provided quotes for exactly what I needed and made the decisions easy. Now, The Springer Agency is my go-to when a new coverage need arises. Highly recommend!

I have been with the Springer Agency for over 10 years! I have always just picked up the phone and called my agent with any needs, and I am always impressed with the service and knowledge. At first it was just renters insurance, but now it's home owners, business, vehicles, umbrella policies, and more. I would and have recommended Nick, my agent, to anyone who needs insurance or information or questions regarding insurance. Service and availability are paramount to me and I offer my highest compliments to Nick and the Springer Agency.

I have been a customer with the agency for several years. This is probably the best experience I had with any insurance company! From day one, Marissa Roach was extremely helpful and made the process obtaining coverage completely seamless. Everything was done electronically. Rates offered were very competitive, I plan on staying with this agency for years to come. Thank you again for all you do!

Walked in, told them what I was looking for and within 20 minutes I had all my insurance needs met. They even called me a few weeks later asking to make sure I received all my paperwork in the mail. Great service.

The Springer agency has always made my desire to be a one stop shop mortgage lender easier. Priscilla Thomas has partnered with me on making sure each of my clients are properly insured. Call her even if you think you have a better price because you may not be insured properly. She will review your current quote and honestly let you know if it’s a good policy or not. Less is not always best.

Peggy and Leslie are amazing in the Keysville office!. These ladies are a joy to work with. Their enthusiasm and compassion are evident! They will answer all your questions and advise you with your best interest at heart! Their diligent work shows as the timely manner that questions are answered and changes are made requarding your policies with them! I definitely recommend them to anyone with insurance needs!

Peggy Claytor always puts her clients first in finding the best policy for their insurance needs.